Submit connection issues, subscription setup, order checks and refund questions through the user panel. Keep each issue in one ticket so you can add details and track its progress.
Tickets are the contact channel available on this page. Check the help resources first if you can. For account, order or refund matters, sign in to the relevant account before contacting support.
Use ticket support for connection problems, client setup, data resets, payment checks and refund questions. Open the ticket section in the panel and describe what happened, with any relevant details. To add screenshots or more information, reply to the original ticket.
There is no fixed response time. Replies depend on the issue and any checks required. Track progress in the panel after submitting a ticket; submission does not mean the issue has been resolved.
Open TicketsNo support email address or Telegram contact is currently published. These channels are not available for support requests through this page, and no response times are provided for them.
Submit account and order questions through a ticket. There is no need to send the same information through other channels; the ticket in the panel is the record for updates and follow-up details.
Browse HelpDescribe what happened, where it occurred and what you have already tried. Specific details make it easier to distinguish between local settings, route selection and account status.
Include your platform, client name, network environment, selected region and the exact error shown in the page or client. Clarify whether all access is affected or only a specific service, and give an approximate time when the issue occurred.
If you have tried updating the subscription, switching routes or reconnecting, include the results. Screenshots should show the error message, with passwords, full subscription links and other sensitive account details obscured.
For an order check, provide the order number shown in the panel, the plan selected and the order status. Include only the payment details needed for verification and obscure unrelated personal information. Never submit your account or payment password.
Monthly plan data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Refund requests are covered by the 60-day money-back guarantee. See the Terms of Service and include the relevant order in your ticket.
View Terms of Service