Account Details and Order Records
VPNClip does not require an email address. Create an account with a username and password. Account details are used to identify your account, verify sign-ins and manage subscriptions; an email address is not required to activate the service. Do not include personal information unrelated to service support in your username or support tickets.
Plan selections, order amounts, payment status, data usage and refund records are used to provide subscriptions, reconcile accounts and handle after-sales support. Support ticket content and attachments you submit are used only to address the related issue. These account and billing records are not network access logs.
No-Logs Policy and Connection Data
VPNClip follows a no-logs policy: it does not record which websites users visit or retain browsing content, destination domains, browsing history or connection logs that could be used to reconstruct activity. It does not create a list linking accounts to destination websites.
Temporary connection states needed to establish connections and forward traffic are used only while a connection is being handled and are not retained as historical connection logs. Cumulative usage and reset status needed for plan management are handled separately and do not include destinations. Service troubleshooting prioritizes aggregated operational information. If diagnostic materials are needed from a user, their purpose will be explained; remove sensitive details such as subscription credentials first.
Visit Statistics and Browser Storage
Website visit statistics help us understand page visits, referral sources, device types and button usage so we can improve content and workflows. These statistics relate to website and user panel activity; they are not used to record content accessed through the subscription service on international websites.
Cookies are used for essential session and site-state management. Local storage saves browser-side information such as login credentials and language preferences. Signing out ends the local login session. Clearing site data removes locally saved information, but does not automatically delete account or order records from the server.
You can restrict cookies or clear local storage in your browser settings. Restricting essential storage may affect sign-in persistence and saved preferences. After using a shared device, sign out and clear site data as needed.
Third-Party Payments and Data Sharing
VPNClip supports Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment channel or settlement service, and payment information collected on their pages is subject to their policies. VPNClip uses order identifiers, amounts, transaction results and necessary reconciliation details to confirm subscription status. Users are not asked to provide payment passwords in support tickets.
Data is shared only to the extent necessary to complete payments, deliver services, resolve disputes and meet applicable legal obligations. If additional evidence is needed to process a refund or review an unusual order, the required information will be explained. Before submitting screenshots, conceal details unrelated to order verification.
Data Retention and Deletion Requests
Account details are retained while services are provided. Order and refund records are retained as needed for accounting reconciliation, dispute resolution and applicable legal requirements. Visit statistics are deleted or aggregated once their analytical purpose has been fulfilled. Data is retained only as long as necessary for its purpose; retention periods are not the same for all data.
To access, correct or delete account details, sign in to the user panel and submit a request through the support ticket portal. VPNClip will verify account ownership and explain what can be handled and how this may affect an active subscription. Pending transactions, disputes or legal retention obligations may limit deletion; relevant reasons will be explained during processing.
Policy Updates and Questions
Updates to this policy will be published on this page, and the month shown at the top will be updated. Significant changes to data handling purposes or scope will be announced on the website or user panel. Where separate consent is legally required, it will be obtained as applicable.
Questions about data use or deletion can be sent through a user panel support ticket. For service use and refund rules, see the Terms of Service. For general help, visit the Help Center.